We will be using alternative shipping method during the Canada Post strike as of December 2024. All order will be shipped out as usual within 1-3 business days.
No Lettermail shipping will be available. If an order is placed for Lettermail shipping, the order will not be shipped until the strike is resolved.
Shipping costs are calculated by the carrier and reflect our own discounted rates. Rate is based on the weight, the size of the item, and the shipping address.
Order cancellations are infrequent and typically occur only under rare circumstances. If you had a change of mind after the order has been placed, please contact us immediately. We cannot cancel your order if it has been passed onto the shipping company of your choice.
It's important to be aware that a cancellation fee of 15% of the total order price may be applied in the event of an order cancellation or any adjustment after the order is packed and ready to ship. This fee does not apply in cases of fraud or if we are unable to fulfill the products in your order, such as when an item on pre-order is canceled by the manufacturer or if we encounter an inventory error.
We will cancel any in-store pick up order if the order has not been picked up within 14 days. Refunds will be issued and we will charge a service fee for holding the item. Service fee will be $5 for orders under $25 and 15% for orders larger than $25.
We reserve to right to charge a 10% service fee when a customer wishes to change their delivery method after the order has been placed (eg. from shipping to in-store pick up). Please reach out by phone or email immediately if you have chosen the wrong delivery method upon checkout. However, we are not responsible if the package is shipped out before the change of delivery resolution was met. Delivery method can only be changed before 1pm of the very next business day from when the order was placed
Aerosol products can only be shipped domestically with UPS ground.
For all other products, we ship with Canada Post Standard, Expedited, and Xpresspost. If you prefer an alternative, we also provide UPS Standard and Chit Chats as reliable options.
Please note that there might be unexpected delays for all shipping companies, especially during peak season. Feel free to email us if you have any questions. We will do our best to assist you.
While we diligently ensure proper packaging, it's important to acknowledge that we are not responsible for any damages incurred during transit by the shipping carriers. However, we are committed to assisting you by providing any necessary information to file a claim with the respective shipping carrier.
USA and international shipping will be fulfilled with Canada Post international shipping options or Chit Chats.
Similar to our policy within Canada, we cannot assume responsibility for any damages incurred during transit by the shipping carriers. However, please be assured that we are prepared to assist you in gathering the necessary information to initiate a claim with the shipping carrier.
For products that are small, light and cheap, there is the option of Canada Post Letter Mail shipping with no tracking. We will send you a confirmation email when the product is mailed in the envelope, but no tracking will be provided. Please be patient as some letter mail can take up to 3 weeks to arrive.
We are not responsible for any lost package under this shipping method. Please take that into account before proceeding with choosing your shipping method.
We always disclose if a designer toy item has been previously displayed in the description of the product. The displayed goods are only available if it is the last item. All of our displayed designer toys are kept in glass shelves and were only handled carefully by our staff. Please read the description before purchasing. We will also examine the condition of the product and its package before shipping it out.
While we strive to ensure the availability of displayed goods, occasionally there are scratches or discolouring on the product that was not previously disclosed. If this happens, we will contact you immediately to offer a discount or full refund of the product. We apologize for any inconvenience and appreciate your understanding.
Please note that you are responsible for any applicable customs, duties, and fees determined by the laws of your country or state. These charges are separate from our product pricing and shipping costs. Resources to calculate potential custom fee can be found on your regional custom centre's website.
We cannot undervalue your package's total for custom purposes. We apologize for the inconvenience.
We will insure any expensive item that is over $300 before other applicable fees. If you would like to add additional insurance coverage to your order, please kindly contact us before we ship the package out.
As the customer, it is your responsibility to provide an accurate, complete, and proper shipping address when placing an order on our website. Please ensure you include the unit number, buzz code, and any other essential information during the checkout process. We recommend that you provide your full name to ensure the package is delivered to the correct person and for any potential claims to be filed in case of a missing package.
The information you provide is automatically transmitted to the shipping couriers upon packaging. If you are unable to contact us before we purchase the shipping label, we cannot issue a refund for orders with incorrect addresses.
Any Spray cans shipped Must be shipped to residential or commercial addresses. UPS cannot ship to private Mailboxes or PO Boxes.
If an order is undeliverable or rejected upon delivery, it is considered refused by the customer and will be returned to us. We are committed to assisting with any outstanding issues, such as resolving courier errors or addressing wrong addresses, to arrange a redelivery. However, if the package is refused without any unresolved concerns, the order will be considered fulfilled and forfeited. We are unable to issue refunds for undelivered packages in such cases.
To ensure the security and protection of our company, products, and genuine customers, any orders flagged as fraudulent will be carefully reviewed and held for processing. We will assess the situation to determine if it is safe to proceed with shipping to the customer. In cases where there are suspicions of fraudulent activity, we may request additional identification to verify the order's authenticity. If a customer chooses not to comply with the additional security screening measures, we reserve the right to cancel the order and apply a cancellation fee, at our discretion. We take these precautions seriously in order to maintain a secure and trustworthy shopping environment for all our customers. Your understanding and cooperation in these matters are greatly appreciated.
All sales are considered final, including sales of display models and pre-orders, except in cases where pre-orders are canceled by the manufacturers.
If you purchase a sealed toy and encounter a defect, we will gladly reach out to the manufacturers on your behalf to facilitate the replacement / refund process. But if there is no need for us to receive the product back, we will not accept any returns.
For mystery items, such as mystery boxes, we acknowledge that broken pieces can be a disappointing. Rest assured, we will work with the manufacturers to arrange for a replacement item or refund your order. However, please note that this policy does not apply to "unwanted" or "duplicate" Mystery Items.
Items that are sold sealed but have print or manufacturer imperfections, excluding broken pieces, are still considered final sale. Certain collectible items may have minor misprints or blemishes from the manufacturing process.
We do not accept return on any Art Supplies.
We value your satisfaction and strive to provide the best possible experience. Should you encounter any issues with your purchase, please don't hesitate to reach out to us. We are dedicated to finding a mutually agreeable solution.
